Packages are usually despatched within 2 days after receipt of payment. Most parcels are shipped using DHL. Though, small and light parcels are shipped via the UK Post Office.
Shipments via DHL are trackable and require a signature upon delivery.
The cost of shipping includes all handling, packing and postage costs. The total shipping cost varies according to the weight and dimensions of the shipment. We will always seek to minimise the shipping costs whilst seeking to ensure that goods reach you undamaged.
These are the approximate DHL transit times for parcels after the parcels have been collected from the Gallery:
UK 1 day
Europe 1-2 days
North America 2-3 days
Australia & Asia 3-4 days
Middle East & South America 3-4 days
If a package has not arrived or products have arrived damaged in transit then please contact us immediately. We shall seek to resolve any issues as quickly as possible.
From time to time we may include a promotional item or two in a shipment that we hope you will enjoy. These are sent with our compliments and at no shipping charge to you. We bear any additional shipping charge that these extra items incur. You only ever pay the shipping costs for the items that you order and pay for.
SHIPPING TO RUSSIA
Unfortunately, it has become very difficult and costly for us to ship goods to Russia. If you would like to ask us to ship an order to Russia then please email us directly at firstname.lastname@example.org and we shall consider the request.